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Departure time
Departure time is no later than 11:00 AM on the day of departure. You can leave your luggage at reception free of charge until your departure.
Adapter für PCs
You will receive a travel adapter, analog adapter or extension cable:
Extension cords are available at reception.
Everything fine?
What could be better?
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Arrival time
Your room will be available from 3:00 PM.
Common rooms
Our lobby is always at your service.
car repair shop
Our reception staff will be happy to inform you about the nearest authorized repair shops.
Charging batteries
For safety reasons, charging batteries for golf bags or e-bikes is not permitted in the rooms. Please leave your batteries at reception for charging. We are always available to answer any questions you may have.
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baby beds
We will gladly provide this to you free of charge upon request and subject to availability.
Bathrobe & slippers
Bathrobes, slippers and wellness towels for your hotel stay are available at reception.
"Please do not disturb!"
Simply hang the designated sign on the outside of your hotel room door if you do not wish to be disturbed or if you do not want the room cleaned yet.
Fire
In case of fire
- Please inform the reception immediately on 02129 - 922 0.
Keep doors and windows closed.
- Escape route plan: see posted notices in the room and hallways. It provides information on the location of the nearest emergency exit.
- Leave the building immediately via stairs and escape routes.
Fire extinguishers are located in the hallways.
In the event of a fire alarm, you will be notified audibly. Please remain calm and observe the points mentioned above.
Postage stamps
Stamps, stationery and envelopes are available at reception.
iron, ironing board
You can obtain this from our reception.
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Concierge
Do you need a restaurant recommendation or would you like more information about sightseeing tours? Do you need shopping tips or would you like to buy theatre tickets? Our concierge service is available 24 hours a day at reception.
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currency
Please contact the reception.
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We will gladly accept emails on your behalf during your stay. Simply speak to the reception staff. Our email address is: info@stadtquartier.nrw
Additional services
Should you require an additional blanket, pillow, soap, towels, washcloths, or even an adapter, extension cable, telephone charger, or similar item, please contact reception on 02129 922 0. This service is, of course, free of charge.
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Faxing, copying, scanning
You can request this service at any time at the reception in
Please take advantage of our services. Our staff will be happy to assist you. We charge €0.25 for a black and white photocopy and €0.50 for a color copy.
TV programs
An overview of the TV programs can be found under the menu item "Media".
Leisure activities
In our hotel, you can use our sauna, pool, and fitness area. Further leisure activities are available in the surrounding area. Our reception team will be happy to assist you in finding them.
Breakfast
Enjoy our extensive breakfast buffet in our restaurant. Weekdays from 6:30 am to 10:00 am, weekends and public holidays from 7:00 am to 10:30 am.
Breakfast to go
Are you in a hurry? Or do you need to leave before our breakfast time? Let the reception know by 10:00 pm the evening before and we will prepare your breakfast to go.
Lost and found
Should you have lost something during your stay, please contact the reception.
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pets
Pets are very welcome in our hotel. We charge EUR 19.00 per pet per day. However, we kindly ask you to be considerate of other guests. If you require a water or food bowl, please contact reception.
Hot drinks
A coffee and tea maker is available free of charge in your hotel room 24 hours a day and is refilled daily. Additional capsules are available upon request at reception for EUR 1.00 each.
High-speed internet
It is available free of charge throughout the entire hotel at any time. Please find the password in your room key holder.
To quickly access the internet, please follow these steps:
1. Turn on Wi-Fi access on your device.
2. Select the hotel Wi-Fi network "Best Western City Quarter"
3. Enter the password "heimatquartier".
If you have any questions or need assistance, please contact our reception at any time on 02129 9220.
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Children
Children up to 12 years old stay free of charge in their parents' bed. Should you require an extra bed, please contact reception. We offer these for EUR 20 per night.
Pillow selection
Do you need a neck support pillow or a pillow suitable for allergy sufferers? We have a selection of different pillows available. Contact us at 02129 9220.
credit cards
The following credit cards are accepted: American Express, MasterCard, VisaCard.
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Meeting rooms
For meetings and events, please contact our reception team.
mineral water
The first bottle of mineral water is on the house. Additional drinks can be found in the minibar in your room or in our maxibar at reception.
mini-bar
All rooms are equipped with a minibar. Prices for the items can be found in this information folder.
We provide a complimentary bottle of mineral water in your room upon arrival. Additional beverages can be found in the minibar.
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Emergency numbers
via reception 02129 9220
or directly:
Police 110
Fire department/Emergency doctor 112
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Parking
Parking spaces are available in our underground garage for EUR 2 per hour and a maximum of EUR 13 per day. Use is at your own risk; the hotel accepts no liability for damages.
Postal service
You can collect incoming mail at reception. Reception will also gladly accept your mail.
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Restaurant
You will find several restaurants within walking distance. Our colleagues at reception will be happy to assist you with your search or reservation.
Reception
Our reception can be reached 24/7 on 02129 9220
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Safe
A hotel safe is available free of charge in your room and at reception. The hotel accepts no liability for valuables left in the room.
You forgot something?
We are happy to provide you with sewing kits, shaving kits, oral hygiene kits, combs, or feminine hygiene products. This service is free of charge and available at reception at any time.
Snacks/Drinks:
A variety of drinks and snacks can be found in your minibar. Additional snacks and drinks are available 24/7 at our reception.
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Cigaretts
A cigarette vending machine is located in our lounge. If you need assistance, please ask our reception staff.
Taxi
We would be happy to order a taxi for you. Please contact reception for this.
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Fans
Most rooms have air conditioning. Should you require a fan on hot days, please contact reception.
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Wake up service
Please request a wake-up call from reception at 02129 9220.
Hot Water Bottle
For a hot water bottle on cold days, please contact reception.
Laundry service
We offer a laundry service for our guests upon request. Our guarantee: Bring your laundry to reception and you will receive it back fresh within 24 hours (Monday to Friday). Simply use the laundry form from your locker and bring it along with your laundry to reception. You will receive a laundry bag for your clothes at reception.
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Room reservation
We offer quick and free booking services at all Best Western hotels worldwide. Please ask us at reception.